Lose With Susan is here to support and educate — not to replace your doctor. This page explains what we are, what we are not, and when to seek a licensed healthcare professional.
Last updated: October 1, 2026
Important: Lose With Susan provides coaching, education, and support. Susan is not a licensed medical provider. The website and chatbot do not provide medical advice, diagnosis, prescribing, or emergency care. Medical decisions are made by licensed healthcare professionals. Information provided by the website and chatbot is based on a reference database compiled from publicly available medical and scientific sources, including regulatory information, clinical research, and other published materials. This information is provided for general educational purposes only and should not be relied on as a substitute for advice from a qualified healthcare professional.
Susan is a weight-loss coach and wellness advocate. She provides coaching, education, accountability, and encouragement. Susan is not a licensed physician or medical provider and does not diagnose conditions, recommend specific medications, or give dosing advice.
Licensed healthcare professionals are responsible for medical evaluations, prescribing, treatment decisions, and medical advice.
The website, assessment, chatbot, emails, SMS, and educational content do not provide medical advice, diagnosis, or treatment. They are not a substitute for evaluation by a licensed healthcare professional.
We do not:
Information provided by the website and chatbot is based on a reference database compiled from publicly available medical and scientific sources, including regulatory information, clinical research, and other published materials. This information is provided for general educational purposes only.
Medical and scientific information changes over time. Information may become outdated, incomplete, or inaccurate. Always confirm important details with a licensed healthcare professional.
AI Notice: Some responses may be generated by artificial intelligence using the Lose With Susan knowledge base. AI-generated information can be incomplete or inaccurate and should be verified with a licensed healthcare professional before making medical decisions.
AI can make mistakes. Treat AI-generated responses as a starting point for conversation with Susan or your healthcare professional — never as medical advice.
The assessment collects information about your goals and health history so Susan can understand your situation and prepare for your conversation. It does not qualify or disqualify you, and it does not determine whether any medication or treatment is appropriate for you. Medical questions and treatment decisions are referred to a licensed physician.
If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical care. Do not rely on the Lose With Susan website, chatbot, assessment, text messages, or email for emergency assistance.
Questions about this disclaimer? Email hello@losewithsusan.com.