This policy explains what information Lose With Susan may collect, how it may be used, and the choices you have. We've written it in plain English so it's easy to understand.
Last updated: October 1, 2026
The short version: We only ask for information that helps Susan support your journey. You should only share what you're comfortable sharing. We use reasonable safeguards, but no online system can be guaranteed 100% secure.
You may choose to share information with Lose With Susan through our website, assessment, forms, scheduling tools, emails, text messages, and chatbot. Providing information is voluntary.
Personal information may include:
Assessment and wellness information may include details you voluntarily submit, such as:
Please only provide information you are comfortable sharing. You can skip optional questions or stop at any time.
Information may be used to:
Lose With Susan may use trusted service providers to operate the business. These may include:
These providers may process information on our behalf to help deliver services. We choose providers we trust, but their handling of your information is subject to their own policies.
Lose With Susan uses reasonable safeguards to protect your information. However, no online system can be guaranteed 100% secure. We do not claim that this website or its systems are HIPAA-compliant, and we do not represent that health information you submit is protected under HIPAA unless that protection legally applies.
The website may use cookies and similar technologies to operate properly, remember preferences, and understand how visitors use the site. Analytics services may collect usage data such as pages visited and approximate location. You can control cookies through your browser settings, though some features may not work without them.
The website may link to third-party websites, such as scheduling or booking pages. We are not responsible for the privacy practices or content of those sites. Please review their policies before sharing information with them.
We retain information for as long as needed to provide services, respond to requests, and meet legal or operational requirements. When information is no longer needed, we may delete it or remove identifying details.
You have choices about how your information is used:
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated. Continued use of the website after changes indicates acceptance of the updated policy.
Questions about this Privacy Policy? Email hello@losewithsusan.com.