These Terms explain how Lose With Susan works and what to expect. By using the website, assessment, chatbot, emails, or SMS, you agree to these Terms.
Last updated: October 1, 2026
By accessing or using the Lose With Susan website, assessment, chatbot, emails, text messages, or any related services, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the website or services.
Lose With Susan provides weight-loss coaching, education, accountability, and support. Susan is a coach and wellness advocate. Susan is not a licensed physician or medical provider.
Licensed healthcare professionals are responsible for medical evaluations, prescribing, treatment decisions, medication decisions, and medical advice.
Using the website, completing the assessment, chatting with the chatbot, or speaking with Susan does not create a doctor-patient relationship with Susan. Any medical relationship is established separately with a licensed healthcare professional, not with Susan or Lose With Susan.
The website, chatbot, assessment, emails, SMS, and educational content do not provide medical advice. All information is educational only and is not a substitute for advice from a qualified healthcare professional.
We do not provide dosing instructions through the website or chatbot. Prescription medications require evaluation and prescribing by an authorized, licensed healthcare professional.
Some information may be generated or summarized using artificial intelligence and a knowledge base created from publicly available medical and scientific information. This information may become outdated, incomplete, or inaccurate and should never replace evaluation by a qualified healthcare professional.
AI-generated information may contain errors or omissions. You should verify any medical information with a licensed healthcare professional before making decisions about your health.
Lose With Susan does not guarantee any specific weight-loss results. Individual results vary based on many factors, including health history, lifestyle, and any medical treatment a licensed professional may recommend.
We do not guarantee that a particular medication or program will be appropriate for you. Decisions about medications or programs are made by licensed healthcare professionals.
You are responsible for providing accurate and truthful information in the assessment, forms, and conversations. Incomplete or inaccurate information may affect the support Susan can provide and the questions that need physician review.
The website, chatbot, assessment, emails, and SMS are not for emergencies. If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical care. Do not rely on Lose With Susan for emergency assistance.
You agree to use the website and chatbot lawfully and respectfully. You will not:
The content of this website — including text, graphics, logos, and design — is owned by or licensed to Lose With Susan and is protected by intellectual property laws. You may not copy, reproduce, or distribute content without permission, except for personal, non-commercial use.
The website may link to or integrate third-party services, such as scheduling, booking, payment, or communication tools. We are not responsible for the practices or content of third-party services.
Technology providers — including CRM, scheduling, communication, and AI providers — may be used to operate the website, communications, forms, scheduling, CRM, and AI features. Your use of those services may also be subject to their own terms.
We strive to keep the website available but do not guarantee uninterrupted or error-free access. We may modify, suspend, or discontinue features at any time without notice.
To the fullest extent permitted by law, Lose With Susan and its affiliates are not liable for any indirect, incidental, special, or consequential damages arising from your use of the website, assessment, chatbot, emails, SMS, or services. This includes any reliance on educational or AI-generated information.
You agree to indemnify and hold harmless Lose With Susan and its affiliates from claims, damages, or expenses arising from your misuse of the website or services, or your violation of these Terms.
We may update these Terms from time to time. The date at the top of this page shows when they were last updated. Continued use of the website after changes indicates acceptance of the updated Terms.
These Terms are governed by the laws of the jurisdiction in which Lose With Susan operates, without regard to conflict-of-law principles. Any disputes will be handled in the courts of that jurisdiction.
Questions about these Terms? Email hello@losewithsusan.com.